Privacy Policy

SterlingAI (“SterlingAI,” “we,” “us,” or “our”) provides AI strategy, implementation, automation, developer applications, integrations, and related consulting services for businesses. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit sterlingai.dev, contact us, request information, schedule a call, purchase services, use our products, or connect third-party platforms and apps to SterlingAI systems.

This policy is intended to cover SterlingAI websites, client portals, internal tools, automations, APIs, OAuth-connected apps, and integrations we build or operate for platforms including Google, Meta, Shopify, Klaviyo, and other business software providers.

We may collect information you provide directly to us, including:

• Name, email address, phone number, company name, job title, role, billing details, and contact preferences.
• Information submitted through website forms, calendar booking pages, checkout flows, surveys, onboarding forms, or support requests.
• Business goals, operational context, AI readiness information, workflow details, standard operating procedures, and other information you choose to share.
• Communications you send to us, including email, phone, SMS/text messages, chat messages, and support tickets.
• Payment, billing, and transaction information processed through our payment providers.

We may also automatically collect limited technical information such as IP address, device type, browser type, pages visited, referral source, cookie identifiers, analytics events, advertising events, server logs, and security data.

If you authorize SterlingAI or a SterlingAI-built app to access a third-party platform, we may collect and process information made available by that platform based on the permissions, scopes, and settings you approve. This may include:

• Google services: account identifiers, profile information, Gmail, Calendar, Drive, Docs, Sheets, Analytics, Ads, Search Console, or other Google data you authorize for a specific workflow.
• Meta platforms: Facebook Page, Instagram, Ads, Business Manager, Messenger, lead form, audience, campaign, creative, insight, or account data you authorize.
• Shopify: store profile, product, order, customer, fulfillment, inventory, discount, theme, or analytics data necessary for authorized commerce automations.
• Klaviyo: profile, list, segment, event, campaign, flow, template, consent, and performance data necessary for authorized lifecycle marketing workflows.
• Other business tools: CRM, project management, communication, data warehouse, advertising, ecommerce, analytics, support, and automation platform data you authorize or provide.

We only request platform permissions that are reasonably related to the product, automation, integration, or service being provided. The exact data collected depends on the app, platform, authorization scopes, client configuration, and the tasks you ask us to perform.

We use information to:

• Respond to inquiries and provide requested information.
• Schedule, deliver, manage, secure, and improve our consulting, implementation, training, developer app, and AI automation services.
• Authenticate users, connect authorized accounts, operate integrations, sync data, run workflows, and provide support.
• Analyze business systems, recommend improvements, draft content, generate reports, automate operations, and deliver client-requested outputs.
• Send service-related communications, confirmations, reminders, updates, and administrative messages.
• Send marketing communications when permitted by law and your communication preferences.
• Process payments, manage accounts, fulfill contracts, and maintain business records.
• Analyze website performance, measure advertising effectiveness, and improve user experience.
• Protect our rights, prevent fraud, maintain security, debug systems, enforce agreements, and comply with legal obligations.

If a SterlingAI app accesses Google user data, our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. We use Google user data only to provide or improve the user-facing features you have authorized, to operate and secure the app, to comply with law, or as otherwise permitted by Google policy and your consent.

We do not sell Google user data. We do not use Google user data for advertising. We do not allow humans to read Google user data unless you have given affirmative permission, it is necessary for security or abuse investigation, it is necessary to comply with law, or the data has been aggregated and anonymized for internal operations.

When you connect a third-party account, we may receive OAuth tokens, refresh tokens, API keys, webhook secrets, or similar credentials. We use these credentials only to access the accounts, data, and actions you authorize.

• Credentials are stored using reasonable technical safeguards and access controls.
• We do not sell credentials or use them for unrelated purposes.
• You may revoke platform access through the relevant platform account settings or by contacting us.
• We may remove or rotate credentials when an engagement ends, an account is disconnected, or a security concern arises.

SterlingAI services may use AI models, automation tools, retrieval systems, and third-party processors to analyze, transform, summarize, draft, classify, route, or automate information at your request. We use such systems to provide client-requested services and do not use confidential client data to train public AI models unless expressly agreed in writing.

AI outputs may be generated from your data, third-party platform data, publicly available information, or other inputs you provide. You remain responsible for reviewing outputs before using them in legal, financial, employment, health, advertising, ecommerce, customer communication, or other sensitive contexts.

We may use cookies, analytics tools, advertising pixels, conversion APIs, and similar technologies to understand website traffic, improve our content, measure campaigns, and personalize experiences. These technologies may collect information about your device, browsing activity, and interactions with our website. You can control cookies through your browser settings and may limit tracking through device, browser, or platform privacy controls.

We do not sell personal information. We may share information only as reasonably necessary for the following purposes:

• With service providers and subprocessors that support hosting, storage, AI processing, analytics, payments, scheduling, communications, CRM, security, and operations.
• With third-party platforms and APIs that you authorize us to connect, update, read from, or write to as part of an app, workflow, or integration.
• With professional advisors such as attorneys, accountants, insurers, or consultants.
• With your direction, consent, or authorized business representatives.
• In connection with a business transfer, merger, acquisition, financing, or sale of assets.
• When required by law, subpoena, court order, government request, or to protect rights, safety, and security.

We do not share SMS opt-in consent or mobile phone numbers with third parties for their own marketing purposes.

Program name: SterlingAI SMS. If you provide your mobile phone number or opt in to receive text messages from SterlingAI, we may use SMS to send appointment reminders, service updates, follow-ups, requested information, and limited promotional communications where permitted.

• Message frequency varies based on your relationship with us and the services requested.
• Message and data rates may apply.
• You may opt out at any time by replying STOP to any text message.
• You may request help by replying HELP or contacting us at hello@sterlingai.dev.
• SMS consent is not a condition of purchase.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

We retain personal information, client data, platform data, logs, and integration records for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, improve security, and support legitimate business purposes.

You may request deletion of personal information or connected platform data by contacting hello@sterlingai.dev. We will respond in accordance with applicable law and platform requirements. Some information may be retained where necessary for legal compliance, security, backups, dispute resolution, financial records, or legitimate business obligations.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, client data, credentials, and platform data. These safeguards may include access controls, credential management, encryption where appropriate, least-privilege permissions, logging, monitoring, and vendor review.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, and you should only provide information and authorize access that is necessary for the requested services.

Depending on your location and applicable law, you may have rights to:

• Access, correct, update, or delete certain personal information.
• Opt out of marketing emails by using the unsubscribe link or contacting us.
• Opt out of SMS messages by replying STOP.
• Request information about how we process your personal information.
• Revoke third-party platform access through the relevant platform settings or by asking us to disconnect an integration.

To make a request, contact us at hello@sterlingai.dev. We may need to verify your identity and authority before fulfilling certain requests.

Our website, apps, and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information to us, contact us so we can take appropriate action.

Our website, apps, and services may link to or integrate with third-party websites, booking platforms, payment processors, social platforms, ecommerce platforms, analytics tools, marketing platforms, AI providers, or other services. Those third-party services are governed by their own terms and privacy policies. We are not responsible for their practices, outages, platform changes, or independent processing of information.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website, apps, integrations, or services after updates are posted means you acknowledge the updated policy.

If you have questions about this Privacy Policy or our privacy practices, contact us:

• Email: hello@sterlingai.dev
• Phone: 848-992-0990
• Website: https://sterlingai.dev