Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of sterlingai.dev, SterlingAI content, communications, developer applications, AI systems, automations, integrations, consulting, implementation, training, and related products or services (collectively, the “Services”). By accessing the website, requesting information, authorizing a connected app, purchasing, or using the Services, you agree to these Terms.

If you do not agree to these Terms, do not use the website or Services. Additional written agreements, statements of work, data processing agreements, order forms, invoices, platform terms, or checkout terms may apply to specific engagements. If there is a conflict, the signed written agreement controls for that engagement.

SterlingAI provides AI strategy, fractional AI leadership, implementation support, workflow automation, developer app configuration, platform integrations, training, systems design, and related consulting services for businesses. The specific scope, fees, deliverables, timelines, access levels, and responsibilities for paid Services will be described in the applicable proposal, statement of work, order form, invoice, checkout page, or written agreement.

SterlingAI may build, configure, connect, or operate apps and integrations for platforms including Google, Meta, Shopify, Klaviyo, and other business tools. These apps may use OAuth, API keys, webhooks, pixels, conversion APIs, browser extensions, server-side scripts, AI models, or automation platforms to perform actions you authorize.

• You are responsible for approving the permissions, scopes, accounts, stores, pages, ad accounts, lists, datasets, and properties connected to the Services.
• You represent that you have authority to connect those accounts and provide access to the underlying data.
• Third-party platforms may change APIs, pricing, permissions, review requirements, rate limits, or policies at any time.
• We may need to pause, modify, or disable an integration to comply with platform rules, security requirements, or legal obligations.

The website and Services are intended for business and professional use. You represent that you are at least 18 years old, that you have authority to use the Services on behalf of yourself or the business entity you represent, and that all information you provide is accurate, current, and complete.

You agree to:

• Use the website, apps, integrations, and Services only for lawful purposes.
• Provide accurate information and promptly update it when necessary.
• Maintain the confidentiality and security of account credentials, API keys, tokens, devices, and private access information.
• Obtain all required permissions before sharing company, customer, employee, prospect, subscriber, order, advertising, analytics, or third-party data with us.
• Comply with all applicable platform terms, developer policies, privacy laws, advertising rules, ecommerce rules, anti-spam laws, and consent requirements.
• Review AI-assisted outputs, recommendations, automations, messages, campaigns, code, and workflows before relying on or deploying them.
• Not interfere with the security, availability, integrity, or operation of the website, apps, integrations, or Services.

You are responsible for ensuring that data you provide or authorize us to access may be lawfully processed for the requested Services. This includes obtaining required notices, permissions, consents, opt-ins, and approvals from customers, employees, subscribers, leads, vendors, or other third parties whose information may be included in your systems.

You may revoke platform access through the relevant platform settings or by asking us to disconnect an integration. Revoking access may limit or disable features that depend on the connected platform.

AI systems can produce incomplete, inaccurate, biased, outdated, or unexpected results. SterlingAI may assist with strategy, implementation, automation, content generation, analysis, and training, but you remain responsible for business decisions, human review, compliance, approvals, deployment, and use of any AI-enabled systems in your organization.

Unless expressly stated in a signed written agreement, we do not guarantee any specific financial, operational, marketing, legal, compliance, technical, or business outcome from use of the Services.

Fees, payment schedules, refund terms, cancellation terms, and included deliverables are described in the applicable checkout page, invoice, proposal, or written agreement. Unless otherwise stated, fees are due when invoiced or at checkout.

You are responsible for applicable taxes, payment processing fees, third-party platform fees, usage-based fees, API costs, hosting costs, and charges associated with your purchase or engagement. Refunds, if any, are handled according to the applicable written agreement or checkout terms. For custom consulting, app, integration, or implementation services, payments are generally non-refundable once work has begun unless otherwise agreed in writing.

Program name: SterlingAI SMS. Program description: SterlingAI SMS provides appointment reminders, consultation follow-ups, service updates, requested information, and limited promotional communications related to SterlingAI's AI strategy, implementation, automation, app, integration, and consulting services.

By providing your mobile phone number and opting in to receive messages from SterlingAI, you consent to receive text messages from SterlingAI. Consent to receive SMS messages is not a condition of purchase.

• Message frequency varies based on your interaction with us and the services requested.
• Message and data rates may apply.
• For support, reply HELP or contact hello@sterlingai.dev.
• To opt out, reply STOP to cancel future messages.
• Carriers are not liable for delayed or undelivered messages.

We handle mobile information as described in our Privacy Policy. We do not share mobile numbers or SMS consent with third parties for their own marketing or promotional purposes.

The website, brand assets, copy, designs, frameworks, training materials, templates, processes, prompts, code samples, workflows, automation patterns, and other SterlingAI materials are owned by SterlingAI or its licensors and are protected by intellectual property laws. You may not copy, reproduce, modify, distribute, sell, or exploit our materials without prior written permission, except as expressly allowed in a written agreement.

Unless otherwise agreed in writing, pre-existing SterlingAI tools, methods, templates, libraries, know-how, generalized skills, reusable code, and implementation patterns remain SterlingAI property. Client-specific deliverables and usage rights will be governed by the applicable written agreement.

Each party may receive confidential or proprietary information from the other. The receiving party agrees to use reasonable care to protect confidential information and to use it only for the purpose of the applicable engagement, except as required by law or expressly authorized in writing.

The Services may involve third-party platforms, APIs, AI models, hosting providers, payment processors, analytics tools, communication providers, ecommerce platforms, marketing platforms, CRM systems, advertising networks, or software selected by you or recommended by us. Third-party services are governed by their own terms and policies. We are not responsible for third-party outages, changes, fees, rate limits, data practices, security incidents, policy enforcement, app review outcomes, or performance.

You may not use the website, apps, integrations, or Services to:

• Violate any law, regulation, contract, platform policy, developer policy, or third-party right.
• Transmit malware, spam, abusive content, deceptive content, unlawful communications, or unauthorized marketing messages.
• Attempt to reverse engineer, attack, disrupt, scrape, overload, bypass, or gain unauthorized access to any system.
• Use AI systems in a manner that is deceptive, unsafe, discriminatory, unlawful, or prohibited by applicable platform rules.
• Upload or process sensitive data unless authorized and necessary for the agreed Services.
• Misrepresent your identity, authority, affiliation, permissions, consent status, or intentions.

We may suspend, limit, or terminate access to the website, apps, integrations, or Services if we believe there is a violation of these Terms, a security risk, a platform policy issue, an unlawful use, unpaid fees, a misuse of credentials, or a request from a third-party platform or regulator. We may also remove access that is no longer needed for the applicable engagement.

The website, apps, integrations, automations, AI outputs, and Services are provided on an “as is” and “as available” basis unless otherwise stated in a signed written agreement. To the fullest extent permitted by law, SterlingAI disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, error-free performance, and compatibility with third-party platforms.

To the fullest extent permitted by law, SterlingAI will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, platform access, advertising accounts, rankings, deliverability, customer relationships, or business opportunities, even if advised of the possibility of such damages.

Unless otherwise stated in a signed written agreement, SterlingAI's total liability for any claim arising out of or relating to the website or Services will not exceed the amount you paid to SterlingAI for the specific Services giving rise to the claim during the three months before the event giving rise to liability, or $100 if no paid Services were purchased.

You agree to indemnify and hold harmless SterlingAI from claims, damages, liabilities, losses, and expenses arising out of your use of the website, apps, integrations, or Services; your violation of these Terms; your violation of law or platform policy; your data, credentials, instructions, or content; your failure to obtain required consents or permissions; or your deployment or use of AI-assisted outputs and automations.

We may suspend or terminate access to the website or Services if we believe you have violated these Terms, created risk, failed to pay amounts due, used the Services unlawfully, or required access is no longer authorized. Termination does not relieve either party of payment obligations, confidentiality obligations, data protection obligations, or provisions intended to survive termination.

These Terms are governed by the laws of the State of South Carolina, without regard to conflict of law principles, unless a separate signed written agreement states otherwise. Any disputes will be handled in the state or federal courts located in South Carolina, unless otherwise required by applicable law.

We may update these Terms from time to time. The updated version will be posted on this page with a revised “Last updated” date. Your continued use of the website, apps, integrations, or Services after changes are posted means you accept the updated Terms.

For questions about these Terms, contact us:

• Email: hello@sterlingai.dev
• Phone: 848-992-0990
• Website: https://sterlingai.dev